Healthcare is the largest industry in the U.S., representing almost 20% of the GDP. And yet, even the people who work in the system admit it’s broken. How do we fix it? By changing the business model to prioritize value over volume. Only then can we achieve the “Quadruple Aim:” high-quality care, lower costs, and […]
It seems like you can’t go anywhere these days without hearing about AI and tools like ChatGPT. In fact, ChatGPT is the fastest-growing consumer application in history, reaching 100 million monthly active users just two months after launch. But how do you tell what’s real and what’s hype regarding generative AI and the best ways […]
These last few years have been truly extraordinary times. This session will focus on the shifting role work in the context of a hybrid world which has threatened to deplete one of our most important and relevant resources—our social capital. Perhaps more than ever, how we are connected is essential for determining performance, innovation, and […]
The balance of power in healthcare is shifting. As consumers take the reins, their experience and satisfaction – not maximized profits – are becoming the priority. In this “consumerism renaissance,” patients and providers are taking back control, demanding better experiences, and expecting better outcomes. Healthcare organizations of all types must improve their consumer experience and […]
Join us for an exploration of how leading retailers are adapting customer engagement, loyalty, and measurement strategies for the digital age. Our guests (https://www.linkedin.com/in/mfrankel04/), VP of Membership at Petco, and (https://www.linkedin.com/in/morgan-sorbaro/), Director of UX and Digital Transformation at Mavis Tire, will discuss how to effectively connect with customers across channels, balance personalization, and scale through […]
The financial services industry – more specifically, the payments space – has been going through digital transformation for years, and it’s only going to accelerate. To stay competitive, U.S. and global financial institutions must get ahead of trends, not just keep up with them. Join our expert panelists to learn where the industry is going […]
Join Bob Moesta, founder of the Re-Wired Group and co-architect of the Jobs to Be Done theory, to discover tools to help you understand your customers. Bob will introduce the essential frameworks and tools that underpin Jobs to Be Done, all while challenging you to change the way you think about customer behavior. Learn how […]
Electrification, automation, and digital disruption are sparking transformation across the auto industry. OEMs, suppliers, and service providers are evolving beyond hardware to consider new paradigms: software-defined model updates, predictive maintenance, subscription-based usage. Car buyers now demand the frictionless shopping, financing, and customization experiences that they enjoy in other categories – forcing traditional players to rethink […]
With the advent of Generative AI, media production from art, advertising, music, narration, and film are all being disrupted by novel capabilities. Many organizations are grappling with understanding the rate of change, how capabilities can currently be leveraged, and where to focus on developing durable Generative AI strategies. In this talk, Kent Keirsey, the CEO […]