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Jan 26, 2023

PayCLT: Consumer Payments & ‘Authorized Fraud’

Join us to learn what expansion of consumer protections into ‘authorized fraud’ instances means for financial institutions.

Chances are high that you or someone you know may have experienced attempted fraud or scam events in digital payment experiences recently. Historically, financial institutions have only had to provide protections for ‘unauthorized transactions,’ but regulations and public sentiment are forcing the issue for ‘authorized but fraudulently induced’ events to be covered as well. Join us to learn what these changes mean and how financial institutions should be responding.

About the speaker:

Donna Turner is an industry thought leader and practitioner in the areas of Payments, Fraud Risk Management and Operational Excellence. Most recently having served as the Chief Operations Officer for Early Warning Services, the operator of the Zelle Network, she has been recognized as one of the ‘Most Influential Women in Payments (2018)’ following the build and launch of the Zelle network. She also holds two patents in the field of Fraud Risk Management. With over 30 years of experience in Financial Services prior to joining EWS, where she led large scale operational functions, managed the debit card business, and spent a decade helping to build out and lead an Enterprise Fraud Risk Center of Excellence.


January 26
8:00 am - 9:00 am
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